De-escalation training is a critical component of effective risk management in real estate and hospitality, where every guest interaction can influence a property’s reputation. While most encounters are positive, situations can quickly become tense due to service issues, misunderstandings, or external stressors. Equipping staff with the ability to remain calm, communicate effectively, and respond appropriately helps prevent…
Slip, trip, and fall (STF) incidents remain one of the leading causes of injury in the Real Estate and Hospitality industry, affecting employees, tenants, and visitors across diverse property types. High foot traffic, varied flooring materials, transitions, lighting conditions, weather-related moisture, and general environmental hazards create consistent exposure. Without proactive management, these risks can result…
Workplace safety plays a critical role in the success, reputation, and long-term sustainability of hospitality firms, real estate owners and operators. A strong safety culture leads to fewer accidents and claims, increased employee confidence, improved tenant and guest experiences, and a more trusted brand overall. Workplace safety starts with a clear understanding that it goes…
As we begin the year 2026, it is the perfect moment to reflect on your safety program and ensure that all the foundational elements for a safer year are firmly in place. At the heart of a strong safety program is the commitment to continuous improvement—beginning with clear leadership, sustained engagement, and well-structured processes that…
Safety is a year-round commitment. It is essential that we always remain vigilant, as complacency can lead to serious consequences. In many cases, major losses or severe accidents can be anticipated by closely analyzing the frequency of near misses or minor incidents. Studies consistently show that for every nine incidents that do not result in…
The Atlantic hurricane season has begun. The peak of hurricane activity is typically mid-September with most storms from mid-August until mid-October. In 2023, we experienced a tropical storm in January so we must be prepared year-round. Just over two years ago, Hurricane Ian made landfall in Florida. It was the third most costly hurricane in…
Each month, our Risk Advisory Services promotes safety by highlighting best practices in areas such as driving, carbon monoxide, ladders, electricity, weather, etc. Our goal is to help keep you safe in everything from your day-to-day activities that can result in slips & falls, to exposure to unsafe levels of chemicals. In support of the National…
Electricity is such a common form of energy that many people take it for granted and are not very concerned with the danger it presents. Every home and business use electricity to illuminate buildings and streets, power equipment and laptops, and heat food and water. It is produced by fossil fuels, solar panels, water turbines,…
Driving, as an activity, is dangerous for the driver, passengers and the public. Everyone knows someone who has been in a car or truck accident and may have been in one themselves. Based on police department records, the US Department of Transportation reports have traffic accidents slightly down from 2021 to 2022 to just under…
Almost everyone uses a ladder for one reason or another. This includes changing a lightbulb to getting on the roof. If not used correctly, it can lead to a fall resulting in severe injury or death. The American Ladder Institute (ALI), a not-for-profit organization established in 1947, promotes ladder safety, provides training, and develops standards…